Terms & conditions

Terms & conditions of sale

Any order implies the customer’s full acceptance of the general terms and conditions of sale. Each catering order is considered confirmed when we acknowledge receipt of your order by telephone, SMS or e-mail.

 

Opening hours

We are open every day of the year from 5am to 10pm. 

 

Catering orders

Orders should be sent to contact@30west-catering.ch and include the billing address.

For any urgent matters, please call: 

+41 79 717 30 30.

As a general rule, all orders must be received no later than 6 hours before delivery. In the event of a shorter delivery time, we will do our utmost to satisfy you, and the total cost of the order will be increased by 10%.

 

Cancellation policy

Order cancellations must be confirmed by e-mail. Orders cancelled less than 12 hours before the delivery time will be charged. Special orders that require products to be sent by express courier and therefore longer delivery times will be invoiced if they have already been received or are in the process of being sent.

 

Terms & method of payment

Unless a prior arrangement has been made, the invoice will be paid on delivery or on invoice in the event of late cancellation.
Invoices can be paid in cash (CHF, EUR, USD, GBP) by credit card or electronic transfer.
A credit card fee of 2.5% will be applied to the amount of the invoice.

 

Prices

Our prices do not include VAT, the amount of which is not currently required.

 

Force majeure

30WEST-Catering cannot be held responsible for extraordinary events, beyond its control, that prevent it from delivering. In the event of a dispute, Swiss law shall apply.